We're a Melbourne-based small business and we want your sparkle to arrive quickly and safely. Here's everything you need to know about delivery and returns. Questions we haven't covered? See the FAQ or get in touch.
✦ Shipping
Where we ship
We ship Australia-wide from our studio in Melbourne. We currently deliver within Australia only — for international enquiries, please contact us.
Postage & rates
Shipping is calculated at checkout based on your delivery address and the size of your order, so you'll always see the exact cost before you pay.
Dispatch & delivery times
Orders are packed and dispatched within 1–2 business days. Once it's on its way, delivery time depends on your location and the carrier — usually a few business days within Australia.
Tracking
Every order is sent with tracking. You'll receive a tracking link by email as soon as your parcel leaves us, so you can follow it to your door.
Need it in a hurry?
Choose an express option at checkout where available, and drop us a message with your deadline — we'll do our best to help.
My order hasn't arrived
First, check your tracking link. If your parcel looks stuck or it's past the expected window, contact us with your order number and we'll chase it up with the carrier.
✦ Returns
Change of mind
We accept returns within 30 days of delivery on unused product in its original, unopened condition. Return postage for change-of-mind returns is at your cost.
How to start a return
Contact us with your order number and the items you'd like to return, and we'll send you the details on where to post them.
Damaged or incorrect items
If something arrives damaged, or you received the wrong item, send us a photo and your order number and we'll make it right with a replacement or refund — no need to post anything back first.
Refunds
Once your return arrives and has been checked, we'll refund to your original payment method. Please allow a few business days for it to appear on your statement.
