Glitter World respects your privacy. This policy explains how we handle your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. About this policy
This website is operated by GW Sparkles Pty Ltd (ABN 36 681 888 826), trading as Glitter World. It applies to personal information we collect through our website, our store at Unit 4, 80–88 Rodeo Drive, Dandenong South VIC 3178, and any dealings you have with us.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, email, phone number and delivery/billing address;
- Order and purchase history;
- Payment details — these are entered directly with our payment providers; we don't store full card numbers;
- Messages you send us (e.g. via the contact form or email);
- Marketing preferences (whether you've opted in to emails);
- Technical and browsing data collected automatically, such as your IP address, device and pages visited (see Cookies & analytics).
3. How we collect it
We collect most information directly from you — when you place an order, create an account, sign up to our newsletter, contact us, or visit our store. Some technical information is collected automatically through cookies and analytics tools when you use the site.
4. Why we use it
- To process and deliver your orders and take payment;
- To provide customer service and respond to your enquiries;
- To send order updates and, if you've opted in, marketing;
- To run, secure and improve our website and store;
- To meet our legal, tax and record-keeping obligations.
5. Who we share it with
We don't sell your personal information. We share it only with service providers who help us run the business, including:
- Our website/hosting platform (Wix);
- Payment providers (PayPal, and card/wallet processors);
- Shipping and delivery carriers;
- Email, marketing and analytics providers (e.g. Google, Meta);
- Professional advisers, and government or law-enforcement bodies where required by law.
6. Cookies & analytics
We use cookies and similar tools to keep your cart working, remember preferences, and understand how the site is used so we can improve it. You can control or block cookies in your browser settings, though some features may not work as well without them.
7. Overseas storage
Some of our providers store data on servers outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
8. Security & retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law, then delete or de-identify it.
9. Access & correction
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it's wrong. Contact us using the details below and we'll respond within a reasonable time. We may need to verify your identity first.
10. Marketing & opt-out
If you've opted in, we may send you news and offers. You can unsubscribe at any time using the link in any marketing email, or by contacting us. We'll still send essential messages about your orders.
11. Complaints
If you have a privacy concern, please contact us first (details below) and we'll work to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC):
12. Changes to this policy
We may update this policy from time to time. The current version is the one published on this page, with the "last updated" date shown above.
13. Contact us
For any privacy question or request, reach us via our Contact page or email privacy@glitterworld.com.au.
